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Why is quality improvement in health care systems so difficult? Why is it so challenging to bring in new and better ways of organizing health care services? Many reasons have been put forward: lack of money; lack of appropriate or complete knowledge; excessive and perhaps unnecessary regulations; and entrenched professional opinions and interests. This course suggests that the main reason is complexity. Health care systems are inherently complex, with many interconnected activities and processes, and thus difficult to measure, analyze, change and improve. This course will help you to understand some of this complexity, showcase some simple methods that can help you improve the quality of health care services and point towards resources that can be used to further your knowledge and understanding.



Accredited according to the HPCSA’s Medical and Dental Board Guidelines for Healthcare Professions for Level 1 = 2 Ethics and 5 Clinical CPD Points



Participants will be assessed on self-study and group activities of the course through means of a portfolio of evidence for capstone project to:

  • Identify an area for improvement from their primary workplace
  • Write clear and concise improvement plan using root cause analysis and the model for improvement
  • Interpret and apply the principles from the QI guide and toolkit



To qualify for the certificate of completion for this short course, participants should fully attend the workshops as well as successfully complete the assessment process


Target Audience

All healthcare providers and management teams.



Self-paced: 6 weeks to complete


Contact us 


Call/WhatsApp: 061 540 7952

QI: Quality Improvement In Healthcare

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