Terms & Conditions

Service Rates

 

The customer acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by the Company and have received a complete description of services to be rendered. The customer also acknowledges that the Company reserves the right to change the specified rates and fees from time to time. Any promotional offers made by the Company are dependent upon the Company maintaining its cost of services goals, including but not limited to rates charged by its suppliers. Where possible, the Company will provide the Customer with a minimum of 15 business days’ notice of any rate changes.

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Payments & Fees

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The Company is under no obligation to provide services until all stated fees have been paid in full or as agreed, and the Company has been able to verify the validity of said payments.

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Contact Classes

• To attend the contact classes all amounts must be paid in full 7 days before the class takes place. A 50% deposit of the tuition fee, which includes the registration fee, is payable upon registration, with the balance being payable over 2 instalments. Students who have not paid the full tuition fee will not be allowed inside the training facility. Cash is not accepted on the day and at the venue.

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Online Classes

• For eligible online classes, 50% of the tuition fee, which includes the registration fee, is payable upon registration with the balance payable over 2 instalments. Any student account that becomes past due will be suspended for non-payment of fees at any time at the sole discretion of the Company. Students will not be able to continue with their studies if and when their student account is suspended.

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Discounted Courses & Promotions

• Partial payments for discounted courses are only valid for the duration of the discounted promotion running. The Dispensing course and courses that cost R1500 and less do not qualify for partial payments. In order to enrol for these courses, full payment is required.

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Refunds & Cancellations

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Contact Classes

1. In the event ATS cancels a scheduled training, the Company will pay full refunds back to students that have paid.

2. If a student wishes to cancel:

   • The registration fee of R350 is non-refundable.

   • Requests to cancel or postpone a contact class must be made 5 working days before the contact class commences.

   • Requests to cancel or postpone a contact class after the 5 working days deadline will not be accepted by the school. Alternatively, you may select a substitute delegate to take your place.

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Online Courses

1. If a student wishes to cancel:

   • A day after the start date of their course, the school will refund the learner 80% of the amount paid.

   • Three days after the start date of their course, the school will refund the learner 50% of the amount paid.

   • Seven days after the start date of their course, the school will not refund the learner the amount paid for their course/training. After seven days, requests to cancel or postpone will not be accepted by the school. In this case, students may request to postpone the start date of their purchased course.

   • The registration fee of R350 is non-refundable.

2. Should a student suffer from an illness that prevents them from completing the course they were enrolled for and wishes to cancel, the school will require the student to submit a doctor’s note with medical records to the school as supporting evidence for the cancellation. The school will review the supporting documents submitted by the student and decide to approve or decline the reactivation of the student’s account.

3. Should a student be involved in an incident that prevents them from proceeding with their online course, the student should notify the school within 5 days after such an incident occurs. The school will require the student to submit supporting documents and will review the supporting documents to decide whether to approve or decline the student’s request to cancel or postpone their course.

4. A refund that is due to any student will be paid within 21 working days from the day the school received all the documents requested by the school to process the student’s refund.

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Course Extensions

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Online courses may be extended when the allocated time has elapsed. The amount charged per extension, per course will be pro-rated based on the course fee and the percentage progression of the student with the course. For example, if the student has made 50% progress, then, 50% of the tuition fee is payable. Students with 0% progress are not eligible for an extension. Such students will be required to re-register and pay the full course fee.

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Students are required to submit a formal course extension request via email to our support@aquahtraining.com email and pay the full extension fee within 21 working days after their course has expired. Students will be required to pay for the full course amount in the event they do not submit their extension request and pay the full extension fee within 21 working days.

Discounted courses will be extended according to the set (non-discounted) prices at the time the student requests an extension. Therefore, we encourage all students to complete their discounted courses within the time limits.

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All eLearning courses expire within their respective deadlines – as indicated on the home page of your profile on our eLearning platform. The allocated course will expire whether the student has started with the course or not. Therefore, all students are encouraged to start with and complete the courses they have enrolled for as soon as possible to avoid any course extension fees.

 

Certificates

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The postage for certificates is R450. Requests for postage of certificates that have been lost, damaged, or require a change in surnames/names are charged at R600.