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Event Info: Events
Quality Improvement in Healthcare Workshop
Quality Improvement in Healthcare Workshop

Sat, Mar 04


Live on Zoom

Quality Improvement in Healthcare Workshop

Gaps in health outcomes require HCWs and leadership to in addition to clinical knowledge acquire a set of knowledge and skills to take the best evidence and put it into practice consistently and reliably for the improvement of care for patients. CPDs: 4 Clinical & 3 Ethics Points Price: R950.00

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Time & Location

Mar 04, 2023, 8:30 AM – 4:30 PM GMT+2

Live on Zoom

About the event

The Clinical Care Platform has put together what we call “Smart Skills” which are a combination of essential soft and hard skills needed to enhance the ability of clinicians to be successful as healthcare leaders and administrators.

Why is quality improvement in health care systems so difficult? Why is it so challenging to bring in new and better ways of organizing health care services? Many reasons have been put forward: lack of money; lack of appropriate or complete knowledge; excessive and perhaps unnecessary regulations; and entrenched professional opinions and interests. This course suggests that the main reason is complexity. Health care systems are inherently complex, with many interconnected activities and processes, and thus difficult to measure, analyze, change and improve. This course will help you to understand some of this complexity, showcase some simple methods that can help you improve the quality of health care services and point towards resources that can be used to further your knowledge and understanding.

The course covers the following:

The following topics are covered under this program:

  • Learn about what quality and process improvement entails, especially in a health care setting;
  • Understand how quality improvement can lead to better outcomes for staff and organizations, including patients and/or customers;
  • Gain confidence to start and lead a quality improvement project within your organization;
  • Learn how to access additional support and get others to join in;
  • Understand how quality improvement can help you deal with the complexity in organizational systems, using health care systems as a case study, and how to improve in key areas while not worsening others;
  • And understand how systems modeling and analytics techniques support quality improvement initiatives.

Who should attend

The course is aimed for healthcare professionals, program managers, leaders and adminstrators.

Course Design

The course is offered via an 8 hour live virtual workshop on Zoom.


Accredited according to the HPCSA’s Medical and Dental Board Guidelines for Healthcare Professions for Level 1 = 4 Clinical, 3 Ethics


Participants will be assessed on self-study of the course through means of a portfolio of evidence for capstone project to:

  • Identify an area for improvement from their primary workplace
  • Write clear and concise improvement plan using root cause analysis and the model for improvement
  • Interpret and apply the principles from the QI guide and toolkit

Contact us



Call/WhatsApp: 064 543 3928


  • 10 minutes

    Welcome, Introductions and setting the Scene

  • 50 minutes

    Personal Effectiveness: 7 Habits of Highly Effective People

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